Returns & Exchanges

At Jasminum, we want you to be completely satisfied with your purchase. If your fashion pieces aren't a perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log into our online portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unworn items with original tags attached into the original shipping box or any secure packaging.

• 3.
  Attach the Label

  Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.